Our Windsor House provides a welcoming “home-away-from-home” for families with seriously ill or injured children in need of medical care and is located directly within Windsor Regional Hospital, Metropolitan Campus.
A family can stay in one of our 5 private rooms, or 1 short term stay room, located on the third floor of Windsor Regional Hospital, Metropolitan Campus, for as long as their child requires medical care.
Families are asked for at $10 room contribution if able – no family is ever turned away due to inability to provide this contribution.
Windsor Regional Hospital (3rd Floor Met Campus)
1995 Lens Ave
Windsor, ON
N8W 1L9
Family Service Office Hours 7am-11pm, 7 days a week. Security onsite 11pm-7am.
Check-in: After 2pm
Check-out: Before 6pm (if possible)
Families with a child (18 years of age or younger) receiving medical care for a serious illness or injury at Windsor Regional Hospital.
The social worker from your child’s hospital ward must submit an electronic referral form to Ronald McDonald House Windsor to request accommodation.
Due to high demand, we often operate with a waitlist, and a room cannot be guaranteed at the time of referral. We are only able to offer one bedroom per family, and may not be able to accommodate requests from families whose children are receiving non-life-threatening procedures, day surgeries, or follow-up visits.
Once we receive your referral, our Family Services team will contact you directly and will notify you as soon as a room becomes available for your family.
To protect the health of all our guests, anyone who is ill or has recently been exposed to a communicable illness cannot be admitted to Ronald McDonald House (this includes family members with a cold or the flu). This policy helps us minimize risk to children with weakened immune systems.
Please note: Due to the nature of our program, accommodations cannot be provided to individuals experiencing any of the following symptoms:
Further assessment by our Family Services Coordinator is
required if you or anyone in your household has been exposed to:
5 private bedrooms with ensuite bathrooms
Also available:
What is the Ronald McDonald House Windsor Day Pass Program?
The Day Pass Program allows eligible families with a child receiving care at Windsor Regional Hospital to utilize the amenities and services of Ronald McDonald House Windsor.
Day Pass Program Video
Take a video tour of the House and learn all about our Day Pass Program. Subtitled versions are available in Arabic, Low German, Chinese, and French.
How do I get a Day Pass?
Eligible families can receive passes through select unit social workers, Child Life Specialists, and charge nurses.
Hours?
9:30am-5:30pm, Daily
A volunteer-run hospitality cart that brings a little extra comfort to families in the Pediatric and Neonatal Intensive Care units, delivering snacks, drinks, toiletries, and small treats while they are at their child’s bedside.
